Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Jumping Elephant Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 30 days after the confirmation.

Please return your purchase to the following address:
Jumping Elephant Sdn Bhd
C-29-3A, Trefoil@Setia City
Jalan Setia Dagang AH,
Setia Alam, 40170 Shah Alam,


Please contact us at or 012-738 1913 if you have any questions or doubts.